■ Has the article any modification behind the price label?
NO, the article has no visual modification behind the price label. If you are not satisfied, you can return the article for free with no problem.
■ How do I register?
Click on "Register" at the top of the webpage on the right. Then click on “CREATE AN ACCOUNT” and enter your email address (please make sure your email address is correct, otherwise you will not be able to login to your account or receive any information about your order) and create a password for your account. Subsequently you will be asked for some more details.
■ How do I make a purchase?
Once you are registered, you just need to add the items you want to the shopping trolley and when you finish, proceed with payment on our website. If you have any problem while doing it, do not hesitate to contact our customer service and they will help you during your purchase.
■ Is it safe to purchase in modaporencargo.com?
Of course. We guarantee a secure payment service and the delivery of goods within the stipulated time.
■ How can I contact modaporencargo.com?
You will find all the information in the contact section. You can send an email to [email protected] (Spanish customer service), to [email protected] (English customer service) or call +34 640 660 615 (Spanish).
■ How can I pay my order?
Currently we accept payment by credit/debit card (through the secure website of La Caixa), bank transfer or deposit to one of our accounts. You can find all the payment and delivery details here.
■ Can I pay by cash on delivery?
No, there is no cash on delivery service. You can find all the payment and delivery details here.
■ How long will my order take to arrive?
To Spain it takes between 20 to 35 business days after payment is received.
To United Kingdom it takes between 10 to 25 days after payment is received.
PLEASE, if you do not agree with the delivery times, DO NOT PLACE ANY ORDER.
You can find all the payment and delivery details here.
■ How do I know the size I should order?
You can find a dedicated section to sizes here.
■ What happens if something does not fit me?
You can return it for an exchange or a refund with no problem and completely free. For more information about sizes click here.
■ Can I cancel an order?
Of course, you can cancel an order as long as it has not already been dispatched. You have between 24 to 72 hours after placing it. Please contact us as soon as possible to see if your order can be cancelled.
■ How do I return an order?
After receiving the goods you have 15 days to return them. You can find all the returns information here.
■ Is there any cost involved to returns?
No, Spain returns are free, Modaporencargo.com pay for them. Though, we recommend you to choose correctly your size because a size exchange return will mean another wait of 20 to 35 days. Returns from outside Spain will NOT be free.
■ I have received my order but it does not contain all the items I have purchased.
This may be due because we work on-demand with different providers. If your order contains more than one article, it is possible that every item comes from a different provider and has a different delivery time. Do not worry, you will receive all the goods within the stipulated time frame.
■ My order does not arrive.
Since we work on-demand, orders can take between 20 to 35 business days to reach their destiny. If you made an order and the estimated time has already passed, please contact us as soon as possible so we can check what is going on.
■ I made an order more than 10 days ago and I do not want it anymore. I want a full refund.
In that case you have to wait for receiving all the articles you ordered and once you have all of them, you can make a return following these steps.
■ I have not received my order. What can I do?
We guarantee a full refund if you have not received the item you ordered within 70 days. If 70 days already passed and you have not received the article, you can request a full refund by sending an email with the reference number of your order to [email protected]. Once you have requested the refund, our team will study your case and they will notify you of the decision within 72 hours. If your request is approved, we will refund the value of the item not received, if possible, using the same payment method you did when you placed the order. The refund may takes from 1 to 5 days to be effective depending on the payment method.
■ My order has been held at Customs and they are asking me to pay for some taxes to get it. What do I do?
Modaporencargo,com promises to give you a voucher for the value of customs charges if an order is held. To do this, you will have to send us the payment receipt you will obtain at Customs when you collect your goods.